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Frequently Asked Questions
We aim to deliver within 5–7 working days across mainland UK. You will receive a tracking update once your order is despatched. Need it sooner? Call us on 07394766100 and we will do our best.
Beds are delivered flat-packed with full step-by-step instructions and all required fixings included. Most customers complete assembly in 45–60 minutes. Assembly service is available in some areas — contact us to enquire.
Our beds are sold as frames only — mattress may be added with additional cost.
We offer a 30-day returns policy. If you are not completely happy with your bed, contact us within 30 days of delivery and we will arrange a free collection and a full refund — no hassle.
Yes — every Bed Innovation frame comes with a 3-Year Warranty covering manufacturing defects. Simply contact us and we will resolve any issues quickly and without fuss.
Yes. We accept Klarna (3 interest-free payments) and Google Pay at checkout. No credit checks are required for Klarna — simply select it at the checkout page.
Absolutely. Our showroom is at Victoria Mills, Watergate Road, Dewsbury WF12 9QB. Call ahead on 07394766100 to confirm opening times before visiting.
Most beds are available in Double (4ft6 / 135cm), King (5ft / 150cm), and Super King (6ft / 180cm). Size availability varies by model — check the size selector above or call us if unsure.
You can reach us by phone on 07394766100, via WhatsApp, or visit us in person at our Dewsbury showroom. We are happy to help with any questions before you buy.
Description
xCharlotte 2000 Pocket Sprung Cotton Tencel Natural Mattress – Premium Natural Mattress UK
Wake up feeling truly refreshed with the Charlotte 2000 Pocket Sprung Cotton Tencel Natural Mattress from the Bed Innovation Signature Range. Combining 2000 individually nested pocket springs with a sumptuous natural cotton Tencel comfort layer, the Charlotte delivers outstanding postural support, exceptional breathability, and a naturally hypoallergenic sleep surface — all wrapped in a beautifully crafted mattress built to last.
Tencel fibre, derived from sustainable eucalyptus, is renowned for its superior moisture-wicking properties — keeping you cool in summer and warm in winter for a truly regulated, restorative sleep. Pair this mattress with any of our divan beds or upholstered bed frames for the complete bedroom upgrade.
Key Features
- 2000 individually nested pocket springs – superior motion isolation and personalised body support
- Natural Cotton Tencel comfort layer – breathable, moisture-wicking, and hypoallergenic
- Sustainable Tencel fibre – eco-friendly material from FSC-certified eucalyptus sources
- Medium tension – ideal for a wide range of sleep positions including side and back sleepers
- Luxury knitted cover – soft-touch surface for a premium hotel-quality feel
- Double-sided for extended life – turn regularly to maintain comfort and support
- Available in 6 UK sizes – 2FT6 to 5FT Kingsize
Available Sizes
2FT6 Small Single, 3FT Single, 4FT Small Double, 4FT6 Double, 5FT King Size — all with the same outstanding natural comfort specification.
Who Is This Mattress For?
The Charlotte is an excellent choice for those who sleep hot, have allergies, or simply prefer a natural, eco-conscious sleep surface. Its 2000-spring count makes it particularly well-suited to couples sharing a bed, as the individually pocketed springs minimise partner disturbance. For more natural sleep solutions, explore our Belgravia Natural Latex Pillow Top Mattress and our Penelope 3000 Pocket Sprung Latex Mattress. Browse our full mattress collection.
Bed Pairing Recommendations
The Charlotte pairs beautifully with any of our upholstered bed bases. Consider the Empress Panel Bed or the Amelia Panel Bed for an elegantly complete bedroom set. For divan options, view our full divan bed range.
Sleep Health & Care
For guidance on getting the most from your new mattress, including tips on rotation schedules and care, the Sleep Foundation's mattress care guide is an excellent resource. The NHS also recommends maintaining a consistent sleep routine and a cool, comfortable bedroom for optimal rest.
Delivery
Free standard UK mainland delivery included. All Bed Innovation mattresses are carefully packaged and dispatched promptly from our UK warehouse.
About Bed Innovation
Bed Innovation is a UK specialist in premium mattresses, upholstered beds, and headboards. Browse our full range: mattresses, frame beds, divan beds, and headboards.
Additional Information
xAs we are made to order, we are a UK-based company delivering beds and mattresses across the UK. Being a manufacturer, we offer our products directly to customers, ensuring the best prices and quality. We provide a wide range of bed frames, from small to large, along with comfortable mattresses.
- Made to Order:
- Each bed is crafted upon order to meet your specific needs.
- Direct from Manufacturer:
- Buy directly from the manufacturer, ensuring premium quality at the best prices.
- UK-Wide Delivery:
- We deliver beds and mattresses to all locations across the UK.
- Variety of Sizes:
- Available in different sizes, from small bed frames to large ones with mattresses.
Shipping & Return
xReturns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- Choosing a selection results in a full page refresh.
